It’s no secret that high turnover and low productivity can be costly, and it often falls on HR to address these problems. Measuring
How to Measure
Employees can respond by
- 9-10 = Promoters
- 7-8 = Passive
- 0-6 = Detractors
To calculate your company-wide score, simply subtract the percentage of employees who are detractors from the percentage who are promoters. As a result, you’ll have a read on the overall employee satisfaction at your company.
Formula: Net Promoter Score
Scores can range from a perfect 100 to worst-case-scenario -100. Because of the NPS scale’s narrow definition of “promoters,” seemingly low scores are still favorable—an
Hopefully, you already administer an employee engagement survey on a regular basis. If not,
Give employees at least a week to submit their responses, then use the above formula to calculate your score. While responses should be anonymous, consider tracking your results by department so you can follow-up with managers.
I Have My eNPS Score, Now What?
Your score gives you a great pulse check on employee happiness, but the work doesn’t stop there.
Along with these initiatives, it’s also crucial to benchmark your score and track improvements or decreases over time.
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