At Namely, our coworkers are one of the top reasons we love what we do. The Meet Namely series spotlights real Namely employees across the company. Read on to learn how our employees are helping us build better workplaces.
After graduating from George Washington University with a Bachelor’s degree in Marketing, Mirlande spent five years with the UPS corporation, moving through the ranks from Marketing Analyst to Account Management. After her tenure at UPS, she was recruited by Groupon to be an Account Manager for Breadcrumb—the growing POS segment of their business. In this startup environment, Mirlande had the opportunity to make a direct impact on the business and ultimately brought her skillset to a young Namely in 2015.
We chatted with Mirlande to learn more about her journey from Marketing to Account Management to Managed Services.
How did you end up in Managed Services at Namely?
Two of my former colleagues from Groupon referred me to Namely in 2015. I originally joined as a Support Consultant, but last year I had the opportunity to move to Austin and help build out our new Managed Services offering. I jumped at the chance to take on this new challenge, and since joining, I’ve been able to focus on helping clients with my favorite part of our product—the HRIS platform.
What’s your favorite thing about your role?
I love getting to know my clients! I end up talking with the same people over and over, so it’s great to get to know them. I ask about their trips and their lives, which builds a stronger and more personal relationship.
Is there something that would surprise people about working in Managed Services?
A lot of companies who utilize our Managed Services don’t have an in-house HR team. Employees with questions often need someone to talk to, so we have a Contact Center, where employees can call in and ask questions. This ensures we’re helping everyone at the company, not just an admin.
If you weren’t in Managed Services, what would you be doing?
I would probably open up a vintage shop. Fashion and clothes are hugely important for me, and vintage clothing is particularly unique. I love pairing something old with something new. I had a few go-to vintage shops in New York and now I have U.A.L. in Austin, which I visit at least a few times a week.
What’s your favorite thing about working at Namely?
I’m going to be cliche and say the answer you hear all the time, but it really is the people. During the Year End / Year Start period where companies have to meet so many payroll and reporting deadlines, my team would find ourselves working extremely long days. However, I could always count on co-workers from all offices to stop what they’re doing and support me whenever I needed a hand. It’s such a strong partnership, and it makes coming to work so much better.
What’s your favorite office snack?
We have a fun variety in our Austin office. Right now, I’m really enjoying the gummy bears!
Do you have any advice for someone who wants to do your job?
When working in a client-facing role, you have to have thick skin. I handle people’s sensitive information, so if there is ever a problem, it’s my job to take full responsibility for it and resolve it. On the flip side, however, when everything goes right, it feels great to know I helped someone.
What’s something your coworkers don’t know about you?
I have three tattoos that are not visible—a star, the word “love,” and a lyric from one of Édith Piaf’s songs that basically translates to “no regrets” in French.
What do you like to do outside of work?
Whether it’s shopping, brunching, trying new restaurants, or hiking, I love exploring everything that Austin has to offer.
What was your best day at work?
The day that I realized my photo made it on the marketing materials for Managed Services. Early on I took part in a photoshoot with the marketing team, but a few years had passed and when we launched Managed Services, to my surprise, my face was on every single marketing asset. I had no idea they were going to make me the face of Managed Services, but it’s so fun when clients recognize me from the brochure. Even my mom has the print out!
Who has inspired you to get to this point in your career?
Definitely my parents. My dad is a judge, and my mom opened her own business in her twenties. They’re both extremely dedicated to their careers. My dad is still practicing in his 70s, and my mom ran her own daycare for 25 years with a mission to provide options for single parents. They really inspire me to work hard and dedicate myself to my career.
Anything else you want to share about yourself or Namely?
The Austin office is awesome! Anyone interested in moving out here should definitely consider it.
Stay tuned for more from the Meet Namely series to learn how we put HR for humans into practice.